Privacy Policy

Last updated: May 2026

Your privacy is important to us. This policy explains how Nerb HQ / The Exquisite Wizard collects, uses, and protects your information when you use this website or place an order.

1. Information We Collect

We may collect:

  • your name, email address, phone number, and delivery address when you place an order

  • payment details processed securely by our payment providers (we never store full card information)

  • email addresses provided for newsletter sign-ups or nerb adoption updates

  • anonymous analytics data collected through cookies, Squarespace, and related website tools

2. How We Use Your Information

We use your information to:

  • process and deliver your orders

  • communicate with you about your purchase or account

  • send occasional emails or updates if you have subscribed

  • improve website performance and customer experience

  • comply with legal or accounting obligations

We will never sell or rent your personal information to third parties.

3. Sharing Information

We only share information when necessary to operate our website and fulfil orders.

This may include:

  • Squarespace for website hosting and ecommerce services

  • payment processors such as Stripe or PayPal for secure checkout

  • shipping providers such as Royal Mail for delivery services

These providers process data in accordance with applicable privacy and security standards.

4. Cookies

This website uses cookies for essential functionality, analytics, and website performance.

You can control or disable cookies through your browser settings if preferred.

5. Data Storage & Security

Your information is stored securely using encrypted systems provided by Squarespace and trusted third-party service providers.

We retain order information only for as long as necessary for legal, tax, accounting, or operational purposes.

6. Your Rights

Under UK GDPR, you have the right to:

  • access the personal data we hold about you

  • request corrections to inaccurate information

  • request deletion of your personal data where applicable

  • withdraw consent for marketing emails at any time

  • request a copy of the information we hold about you

To exercise these rights, please contact:
nerb@theexquisitewizard.com

7. Marketing Emails

If you subscribe to nerb adoption updates or newsletters, you may occasionally receive emails about product launches, updates, or news from Nerb HQ.

You can unsubscribe at any time using the unsubscribe link included in emails.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “last updated” date.